Frequently Asked Questions


Afterschool Projects

Orders & Shipping

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. 

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order. Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping," "shipping," or "delivered," then we cannot accept any edits to your order.

To make changes to your order or make us aware of shipping issues, please reach out to support through the helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 1-2 business days to process it for delivery. 

How do you ship domestically? 

All U.S. orders will be shipped via USPS Priority mail. Which will get to most places in 2-3 business days, which does not count weekends or holidays.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order. 

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Will I pay taxes for international shipping?

At checkout, you will also be given the option to pre-pay all duties and taxes for a guaranteed landed cost of your order, right to your doorstep. There’s full transparency and no unpleasant surprises upon delivery.

For shipping other shipping questions, please reach out to our support through our helpdesk.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. 

If this happens repeatedly the shipper may chose to return the package to us. If this occurs we will contact you via email and/or phone to determine next steps. 

Where do you ship?

We ship globally, simply click on the flag icon in the menu to change your country to shop in your current prices in your local currency. Choose between a variety of your preferred local payment methods and international shipping rates and a simple return process. 

At checkout, you will also be given the option to pre-pay all duties and taxes for a guaranteed landed cost of your order, right to your doorstep. There’s full transparency and no unpleasant surprises upon delivery.

For shipping other shipping questions, please reach out to our support through our helpdesk.

Do you offer fast shipping?

For all domestic orders we offer USPS Priority Mail and Priority Mail Express. 

For all International orders we only ship with DHL Express Worldwide. At checkout, you will also be given the option to pre-pay all duties and taxes for a guaranteed landed cost of your order, right to your doorstep. There’s full transparency and no unpleasant surprises upon delivery.

For shipping other shipping questions, please reach out to our support through our helpdesk. 

Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card backed by, Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, or Apple Pay.

 You can choose these payment methods at checkout.

Which currency will I be charged in?

You can select your currency by clicking on the flag icon in the menu. Note that prices will adjust throughout the site to match each currency. 

Do you offer payment plans?

We currently do not offer any payment installment plans at this time.

Returns

Do you accept returns?

When you place an order with us, you have a 14-day cooling-off period, in which you may return your order no questions asked. You cannot cancel the purchase by refusing to receive the goods. 

This cooling-off period expires 14 days after you have received your order. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

To initiate a return:

  • Domestic U.S. orders - please contact us - web@afterschoolprojects.com - with your name, item to be returned, and the order number. 
  • International orders - Please go to the Global-e International Order Return Portal

Returned items must be in new, unused condition with original tags still attached.

Returns take up to 14 business days from receipt at our warehouse to inspect, restock and process your refund. We’ll send a confirmation email when your refund has been issued to the original payment method.

Can I exchange an item?

We handle exchanges exactly as we handle returns. To initiate an exchange, please contact us - web@afterschoolprojects.com - with your name, item to be exchanged, and the order number.  

Are returns free?

You may return any item within 14 days of receipt for the full cost of the item and taxes (if applicable), minus the initial shipping cost. 

Feel free to contact us - web@afterschoolprojects.com.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the appropriate reimbursement will be issued within 2-3 business days of our services accepting your return.

Warranty

Is there a warranty on Afterschool Projects apparel and bags?

Afterschool Projects bags and apparel are built with great detail to quality and construction. When you receive your item, if there are any defects, please let us know as soon as possible. Snap some phone pics and send them our way along with your order number to web@afterschoolprojects.com. We will try to resolve any issue with a faulty item. If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.